In today’s digital age, WhatsApp Template Messages for Financial Institutes are becoming essential for customer engagement. As customer interactions move online, the banking and finance sector must embrace digital tools to connect with their audience. Being present on popular platforms like WhatsApp, where users are most active, is crucial. Identifying and addressing customer pain points swiftly can be efficiently achieved through WhatsApp, a platform known for its unparalleled reach and immediacy.
Leveraging WhatsApp Template Messages for Financial Institutes allows for consistent and timely communication with a large customer base without the need to craft individual messages. WhatsApp’s prominence as a peer-to-peer messaging platform underscores its effectiveness in engaging customers. These templates provide a dynamic way to enhance brand visibility and foster real-time connections with customers, ensuring lively and content-rich conversations.
Top 10 WhatsApp message templates for financial institutes
Welcoming new users
Welcome new members by extending a warm greeting on WhatsApp, informing them that they’ll receive updates, marketing messages, and more through this platform. Additionally, offer them the choice to unsubscribe should they prefer not to get these notifications.
WhatsApp Template Message for Greeting New Users:
Hi [Name of customer],
Thrilled to welcome you aboard! We’ll be sharing the latest updates and exclusive offers on <financial product name> right here.
If you ever decide you’d like to stop receiving these messages, just text us ‘STOP’.
Warm regards, [Insurance Company Name]
Approval of policy/loan/account opening
Keep users informed about their Loan Applications directly on WhatsApp, a platform where they are highly engaged. Use the following template message to notify users who have applied for a policy, loan, demat, or savings account that their application has been successfully approved.
WhatsApp Template Message for Application Approval:
[Name], Congratulations! 🎉
Your application for [Policy Name/Loan/Demat/Savings Account] is now approved.
Log in to view the details.
For any questions, feel free to call us.
CTA: Log In, Call Now
New account created
Notify users via WhatsApp when they successfully register on your Fintech Platform or open a new Bank Account.
WhatsApp Template Message for Account Creation:
Thank you for opening a new Bank Account with (Your Bank Name).
Manage your banking effortlessly from your mobile device.
Tap the button below to download our Mobile Banking App.
Best, (Your Bank Name)
CTA – Get the App
Credit card payment reminder
Encourage customers to settle their Credit Card bills ahead of time by setting up automated payment reminders on WhatsApp. This approach is proven to secure 3x more repayments compared to traditional reminders via Email and SMS.
WhatsApp Template Message for Prompt Credit Card Bill Payment:
Hello (Name)👋,
Forget the stress of due dates and deadlines!
Liberate your (Your Bank Name) Credit Card limit by settling your pending balance of (amount) ahead of time.
CTA – Make Payment
Huge transaction warning
Ensuring customer security against fraudulent transactions is crucial. Therefore, when a user initiates a large transaction, it’s vital to send a confirmation message to verify their involvement.
WhatsApp Template Message for Confirming Huge Transactions:
Hello [Name]👋,
A notification for you: [amount] has been sent from your account to an account ending in [recipient’s account last digits].
If this transaction wasn’t authorized by you, reach out to us right away.
(Your Bank name)
Quick Responses-
I Authorized It
I Didn’t Authorize It
Account debit from account
Set up an automatic WhatsApp Template Message to notify users immediately after a deduction has occurred in their bank account.
An amount of [Amount] has been withdrawn from your account ending in [xxxx].
New Balance: [Balance]
Should this transaction be unfamiliar, please get in touch with us at once.
CTA Button – Contact Us
OTP messages
Shift from delivering OTPs through Emails and SMS to a more readily available platform such as WhatsApp.
Below is a sample WhatsApp Template Message for automating OTP delivery:
Your OTP for the transaction amounting to [amount] on the card ending in [xxxx] is [OTP]. It remains valid for 5 minutes. For your security, do not share this OTP – [Bank Name].
ATM transaction alert
Implement a WhatsApp automation Notification to alert users immediately after they withdraw money from an ATM. This method surpasses SMS notifications, offering users a seamless way to monitor their withdrawals directly on WhatsApp.
WhatsApp Template Message for ATM Withdrawal Notifications:
Hello [Name]👋,
An amount of [amount] has been withdrawn at [ATM location].
Your current account balance stands at [balance amount].
Should this transaction be unauthorized, reach out to us right away.
(Your Bank name)
Quick Responses-
I Authorized This
This Wasn’t Me
Server maintenance alert
To prevent user frustration from server downtime, proactively notify them about upcoming Bank Server maintenance through a WhatsApp Notification.
WhatsApp Template Message for Informing About Bank Server Maintenance:
Our team is currently enhancing the [Bank Name] Mobile Banking App experience.
As a result, the app will temporarily be out of service from [Time] to [Time] on [Day].
If you have any questions, please don’t hesitate to contact us.
CTA- Contact Us
Promotional offer alert
Promote services such as loans and credit cards to customers through carefully crafted promotional messages. Here’s a template for such a promotion.
Hello [customer name]👋, we value your patronage.
As a token of our gratitude, we’re excited to present you with an exclusive opportunity — a pre-approval for a [amount] loan, new credit card, or bank service.
Make sure to respond by [DD/MM/YYYY] to benefit from this special offer.
NoApp: One-Stop Solution
NoApp is an official provider of WhatsApp Business API and comes with great features like bulk messaging, a template approval system, detailed analytics, chatbot creation with just drag and drop system and much more. We stand out from other players in the market for three reasons. It delivers a unique user experience with an easy-to-navigate dashboard. NoApp provides personalised support for each of their clients agnostic of their size and helps them with content to boost conversions.